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still no service

  • August 3, 2026
  • 3 respostas
  • 24 visualizações

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Is there anyone else without internet since Storm Kristen?? In the last 6 months I've had less than 3 weeks internet at the house and can't get an answer to when it will be repaired. The service is terrible. 

Solução por ana_Paula

I understand, but here on the forum we're just customers; you'll have to contact the customer service hotline at 16200.

3 respostas

ana_Paula
Super User
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  • Super User
  • August 3, 2026

Hi ​@jonty27 

All this time? Have you already made a complaint by contacting Customer Services on 16200 (see tariff).


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  • Autor
  • Principiante
  • August 4, 2026

I've made several complaints. It just doesn't seem to work. Several appointments with technicians, but only one arrived. He did repair it and less than 3 weeks later, no internet. I can't get a date from them this time when it will be sorted. A nightmare.


ana_Paula
Super User
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  • Super User
  • Solução
  • August 4, 2026

I understand, but here on the forum we're just customers; you'll have to contact the customer service hotline at 16200.