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Invoice Charges when we had received no internet for weeks after storm Kristen and now charges more than ever!

  • March 24, 2026
  • 1 resposta
  • 13 visualizações

Why are we being charged 136 euros this month when we received no internet and told we have had unlimited data and that a credit note would be issued! 

Solução por Ricardo27

Credits will be automatically applied to your bills for the days during which the service was unavailable, in accordance with current legislation. This credit is applied automatically to the bill following the period of unavailability.
For further information, please contact customer support.

1 resposta

Ricardo27
Super User
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  • Super User
  • Solução
  • March 24, 2026

Credits will be automatically applied to your bills for the days during which the service was unavailable, in accordance with current legislation. This credit is applied automatically to the bill following the period of unavailability.
For further information, please contact customer support.