Hi @PieterMaarten
Initially, I indicate that the Forum is only a Community composed of Customers. Everything you post here is public, and so you should immediately remove your tax number, and I suggest that you do not re-enter data from these again.
It is normal for service breakdowns to happen for several reasons. Probably in your case the cable could already be damaged, and therefore Check Instabilities in the Service, and consequently the total failure of the Service
Breakdowns can always take some time, and sometimes more than initially anticipated, to be repaired, due to unforeseen, repair difficulties or intervention of third-party teams. Having to have calm and patience in the process
Until then, you can verify with Technical Support the Possibility of Mobile Data for Unavailability of the Fixed Internet, allowing you to continue working (Learn More Here >), and you must have a Credit / Discount in the Next Invoice regarding the Days without Service
I hope soon, and as soon as possible your service will be restore
For more information, reports and forecasts, you should contact Technical Support through the MEO Helplines > or use the Digital Assistant in my MEO >
