Skip to main content
Resolvido

Customer support in English

  • 18 October 2024
  • 5 respostas
  • 358 visualizações

Having spent the last couple of hours attempting to find out how to cancel my contract I have totally failed. The online cancellation won’t accept a UK mobile number so is blocked at that point. Is there a customer support number to speak to someone in english?

Solução por ana_Paula

@Peacehaven

Call +351 961 001 620 and say "Talk to an assistant".

 

Or try my MEO, folow the steps: https://en.meo.pt/frequently-asked-questions/meo-products/manage-products/alteracoes-de-contrato#cancelamentoservico

Ver original
Este tópico ajudou a encontrar uma resposta para tua pergunta?

5 respostas

ana_Paula
Super User
Forum|alt.badge.img+24
  • Super User
  • 2963 respostas
  • 18 de outubro de 2024

Call +351 961 001 620.

 

You can also use the Contract Cessation Platform.


  • Autor
  • Principiante
  • 2 respostas
  • 18 de outubro de 2024

Sorry. Neither works.

When I call, there is no option to speak to someone in English.

When I attempt to terminate the contract online, the site asks for a mobile number but will not accept a UK number.

I seem stuck either way.


ana_Paula
Super User
Forum|alt.badge.img+24
  • Super User
  • 2963 respostas
  • 18 de outubro de 2024

  • Autor
  • Principiante
  • 2 respostas
  • 18 de outubro de 2024

Sorry. The form asks for my citizen number and Portuguese tax reference. I am a UK resident so have neither.


ana_Paula
Super User
Forum|alt.badge.img+24
  • Super User
  • 2963 respostas
  • Solução
  • 18 de outubro de 2024

@Peacehaven

Call +351 961 001 620 and say "Talk to an assistant".

 

Or try my MEO, folow the steps: https://en.meo.pt/frequently-asked-questions/meo-products/manage-products/alteracoes-de-contrato#cancelamentoservico