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Pergunta

MEO did not close the phone service?

  • July 9, 2026
  • 3 respostas
  • 24 visualizações
A

I left Portugal long ago and closed my telemovel service in myMEO a few months ago. Despite that, and similarly to this situation, it turns out that MEO kept sending invoices to my now non-existent account. I cannot login to the myMEO website or create a “Pedido de apoio” request there, because no services are attached to the old website account. The first thing the website asks is to connect a service to the account. And when I try to connect a “Telemovel” service with my old phone number, it says “Serviço não disponível Não é possível associar este serviço”.

I want to confirm, does it mean that MEO really just did not close the phone service and it is not going to close the service even though the service is unavailable according to myMEO?

If so, how do you close the service when you are not in Portugal?

3 respostas

Rafa_UserFiberMEO
Super User
Forum|alt.badge.img+24

Hi ​@Alex098

I am very sorry for the situation 😕

I begin by indicating that here in the Forum, we are only a community composed mainly of customers, without access to the internal system of MEO 

Did you have any loyalty when you made the cancellation request? What day was scheduled for the cancellation of the contract?

You should note that after placing the order in your myMEO Customer Area, your contract is not immediately cancelled. After that, you should have received information (by letter normally) that the process was completed, and that indicates the final day of your contract (which may be 1 month after ordering) 

For more information, I suggest you contact customer service through the MEO Helplines >

Olá! ⛱️☀️ Estou aqui para Ajudar e Descobrir Novidades da MEO! Se consegui Ajudar, ou se Gostas do meu Comentário, Deixa um Like! 😉
    A
    • Alex098
    • Autor
    • Principiante
    • July 10, 2026

    There was definitely no confirmation email. I do not understand why myMEO does not let me associate the old phone number, if the corresponding contract is still active?

    ana_Paula
    Super User
    Forum|alt.badge.img+25
    • ana_Paula
    • Super User
    • July 10, 2026

    Hi ​@Alex098 

    I suggest you to contact MEO Helplines by calling +351 961 001 620 (see tariff).

    But as ​@Rafa_UserFiberMEO said, when you create a order (pedido) in my MEO it does not automatically cancels the service, you need to receive the letter first. That letter should have the final day of the contract.

    Dê um like 👍, e se for a solução marque como 'Melhor Resposta' ✅

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