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Pergunta

eSim never received

  • January 7, 2026
  • 8 respostas
  • 29 visualizações

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Hello 
 

I bought a prepaid eSim through the shop and never received,

Been waiting for few hours now.

I used apple id to create my account and then bought and paid successfully the esim prepaid

But never received.

The email address in the order is apple private relay, that hide my real email address, but i’m pretty sure meo is blocking or not able to send email to privaterelay.appleid.com domain for some reasons.

 

Now i’m not able to connect with my Apple ID anymore, didn’t receive esim and just waiting.

No email support in addition the chat assistant is not working. (app and web)

 

Really the experience so far is not great 

8 respostas

Ricardo27
Super User
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  • Super User
  • January 7, 2026

Try to clarify the situation by calling the customer support line.


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  • Autor
  • Principiante
  • January 7, 2026

Calling will cost me more then the esim it self, i’m abroad (asia) for few months, that’s why chat assistant can be helpful. 


Ricardo27
Super User
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  • Super User
  • January 7, 2026

There is no chat or email support. Only the virtual assistant, but I don't think it will be able to resolve your issue.


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  • Autor
  • Principiante
  • January 7, 2026

Thank you ricardo, it’s really bad specially for internet provider company. not having a reliable online support and we still need to call a phone number to get assistant 2026 


Ricardo27
Super User
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  • Super User
  • January 7, 2026

Are you already a MEO customer and have access to the customer area? You can try submitting a support request there, but they take some time to respond.

https://www.meo.pt/ajuda-e-suporte/produtos-meo/gerir-produtos/area-de-cliente#criarpedidoareadecliente


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  • Autor
  • Principiante
  • January 7, 2026

Yes they ask me to associate a service, but the first service was eSim card for phone number that i didn’t get. 

Thank you for your help


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  • Administrador
  • January 7, 2026

Hello ​@Turtle35 

Through which channel did you purchase the eSIM?


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  • Autor
  • Principiante
  • January 7, 2026

hello 

Through the shop online meo shop