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Hi everyone,

 

I've just bought an esim card for my next trip to Portugal. If I install it today, does my billing cycle (duration of the card, i.e. 15 days) start today or only when I'm in Portugal (I'm currently in Canada).

Thanks in advance,
Alex

Hello @Alex_Lec , the billing on a MEO card is started whenever the card is used for the first time. On eSIM profiles, this is the moment when the first install is completed. 


Thanks @Luís_MEO for your answer. Unfortunately I installed the esim card right when I purchased it, thinking it would “activate” only when I land in Portugal and connect to a Portuguese cell tower for the first time. For your information, I purchased a prepaid one (15days) and it’s been more than 15 days since I first installed it… The esim card is currently listed in my SIM card list on my phone but I checked off the activation button while I’m not in Portugal. Will it still work when I land in Lisbon next week ?


Hello @Alex_Lec , the billing on a MEO card is started whenever the card is used for the first time. On eSIM profiles, this is the moment when the first install is completed. 

Greetings! I have purchased eSim and installed it but it is not active yet (more then 1 hour). Currently I am located in Poland and planning my trip to Portugal. Is there any addittional activation must be done?