I don’t have a Portuguese phone number, which did’t seem to be an issue when I signed up, but apparently they linked a Portuguese number to my account, without telling me. Now I can’t associate my services with my account, because the OTP password is sent to that number. How can I change the number? I’m not in Europe at the moment, so I can’t call the support number.
Solução
Wrong number linked to my account
Solução por omicronpersei8
The only way to correct customer account information is through the support line. Since there are no associated products in the customer area, it's not possible to make written requests. Therefore, I suggest you contact the support line.
Roaming: +351 961 001 620
Cost of a call to Portugal according to the basic roaming tariff. In zone 1, you will have the cost of a call to the mobile network according to your tariff.
ps: The support line doesn't make up numbers. It must have been some number you provided when the contract was signed.
+24You have to call +351 961 001 620, it’s available all over the world.
Agradeça a ajuda com um Like, ou marque a "Melhor resposta", para ajudar os outros a encontrar rapidamente a solução.
+23The only way to correct customer account information is through the support line. Since there are no associated products in the customer area, it's not possible to make written requests. Therefore, I suggest you contact the support line.
Roaming: +351 961 001 620
Cost of a call to Portugal according to the basic roaming tariff. In zone 1, you will have the cost of a call to the mobile network according to your tariff.
ps: The support line doesn't make up numbers. It must have been some number you provided when the contract was signed.
Agradeça a ajuda com um Like, ou marque a "Melhor resposta", para ajudar os outros a encontrar rapidamente a solução.
I have a local number that doesn’t allow to call foreign numbers and my European number doesn’t let me call outside Europe. Skype doesn’t work anymore.
It’s a Portuguese phone number that is shown and I never had a Portuguese phone number, so they probably filled in their own number.
It’s 2025: it should be possible to link a non-Portuguese number to your account.
But thank you for the suggestions.
+25Unfortunately that's the only option.
But as
Dê um like 👍, e se for a solução marque como 'Melhor Resposta' ✅
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.