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Pergunta

eSIM

  • September 21, 2026
  • 1 resposta
  • 5 visualizações

I purchased an eSIM, but it does not work and has been showing “No Service” the whole time. I emailed customer service, but it has already been two weeks and I have only received one email asking me to wait. I have now deleted the eSIM, but when I try to scan the eSIM QR code again, I cannot activate it. My MEO account still does not have a phone number linked to it. How can I receive my eSIM QR code again?

1 resposta

Rafa_UserFiberMEO
Super User
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Hi ​@JieeeJJJ 

Are you in Portugal or outside Portugal (in Roaming)? 

Which email did you send your order to? Because MEO does not have an official email to resolve customer support situations...