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Impossible to end the Internet contract

  • 25 de janeiro de 2025
  • 3 respostas
  • 41 visualizações

  • Principiante
  • 1 resposta

Hello,

I contact you as I’m desperately trying to terminate my internet contract while now living out of Portugal. I left Portugal after three wonderful years in Porto.

Before my departure I went to a MEO shop to give back all my Internet Box and accessories.

The shop agent told me that the contract was correctly ended, I received a document proving it.

But MEO continue to invoice me.

I tried to create my MEO account but I don’t have portuguese number phone anymore to receive the sms of connexion.

Can you please help me urgently as your services continue to bill my every month.

 

Best regards and thank you

Florian 

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3 respostas

Rafa_UserFiberMEO
Super User
Forum|alt.badge.img+23

Hi ​@FBRO 

Here on the forum we are customers, We cannot deal with your problem here, and you can't even communicate with MEO here 

You will need to contact Customer Support through the MEO Helplines


  • Autor
  • Principiante
  • 1 resposta
  • 26 de janeiro de 2025

Hi ​@Rafa_UserFiberMEO,

I’m currently customer and I want to terminate my contract.

I tried to phone the hotline you proposed but the assistance ask me to go to a shop in Portugal.

Moreover the hotline is a paid service, it already costs me around 11€ of roaming.

The solution you propose doesn’t fit me. I’m living anymore in Portugal and don’t have anymore portuguese number phone.

Please propose me another solution.

 

Thanks a lot for your support

Florian

 


ana_Paula
Super User
Forum|alt.badge.img+24
  • Super User
  • 3841 respostas
  • 26 de janeiro de 2025

Hi ​@FBRO 

It's the only option, we can't help here on the Forum.


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