Solução

Being Charged After Contract Transfer – Can't Open Ticket

Forum|Forum|7 months ago
April 15, 2025
1 resposta
25 visualizações

Jonas.Schallenberg
Novo Membro

Hi everyone,

I'm hoping someone here can help or has experienced something similar.

Some time ago, I officially transferred my MEO internet contract to my flatmate. The transfer was confirmed, and I am no longer listed as the contract holder. However, despite this, MEO is still attempting to charge me €230 from my bank account.

The strange part is that I can’t open a support ticket or get help through my customer account, because the contract is no longer under my name. I’ve tried contacting support but haven’t had any luck resolving this so far.

Has anyone experienced something like this before? Any advice on how to get this sorted would be greatly appreciated!

Thanks in advance

Solução por Ricardo27

Call +351 961 001 620 and ask to speak to an operator. Only there they can check the situation and find out why they are charging a penalty, even though, there has been a change of service owner.

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+24

Ricardo27
Super User
Solução
Forum|Forum|7 months ago
April 15, 2025

Call +351 961 001 620 and ask to speak to an operator. Only there they can check the situation and find out why they are charging a penalty, even though, there has been a change of service owner.

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