Pergunta

30 days MEO GO mobile free access for clients with no service

Forum|Forum|11 days ago
February 6, 2026
4 respostas
58 visualizações

haslamd55-97527
Principiante

It is now 10 days with no service in Sao Bernardino, Atouguia Da Baleia with no news forthcoming from MEO. I have not received the SMS offering some assistance, is this because whilst I have a full home package from MEO I do not use their mobile services, I use Vodafone but MEO has this contact number. I have neighbours in Sao Bernardino with other service providers who have not had their services broken as a result of the storm. We have elderly relatives in the UK that we need to keep in touch with and have to rely upon the kindness of our neighbours to do this. I understand that there are people in a worse situation with no power and flooding, a much worse situation than we are in.

What right of recourse have we against MEO as the situation is becoming intolerable for me and my family?

+24

Rafa_UserFiberMEO
Super User
Forum|Forum|11 days ago
February 6, 2026

Hi @haslamd55-97527

I am very sorry for the situation and I hope that your service will be repaired soon, and as soon as possible.

The "MEO Go Fora de Casa" Offer applies to All Customers with MEO TV, regardless of whether they have Mobile Phones MEO Associated with their Package or not, they should have received the SMS Confirmation in their Associated Number. Even if you haven't received it, you can try using and accessing the MEO Go app.

As for the Offering of Unlimited Mobile Data is only available if your Mobile Phone was MEO

For more information you will need to contact Customer Support through MEO Support Lines >

Olá! Estou aqui para Ajudar e Descobrir Novidades da MEO! Se consegui Ajudar, ou se Gostas do meu Comentário, Deixa um Like! 😉

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+25

ana_Paula
Super User
Forum|Forum|11 days ago
February 6, 2026

Hi @haslamd55-97527

MEO has been working tirelessly to restore all affected communications and has provided other alternative emergency resources on the ground, including generators, transportable cell sites, microwave links, and two VOIR (Viatura Operacional de Intervenção Rápida).

Your area is included among those eligible for MEO Go Fora de Casa and Unlimited Data offers. Although your number is with Vodafone, MEO will still send it to that number, as it is sent to the number associated with the customer file.

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