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why call Meo support so many times but no one can help

  • 30 January 2023
  • 2 respostas
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Crachá +1

Installed a MEO M3 package with 500 MB/s last Monday. The guy used Wi-Fi to link my MEO box with gateway. When I asked, he said it’s good. Then the nightmare started, TV have lots of delay and suspension of images flow. Then I tried call support almost everyday. Then everyone said ok I transfer, and transfer and transfer, dead end. Let alone the internet speed, this kind of services is really frustrating. To be honest, I won’t recommend my friends try this service.

I just need a guy to link the meo box with the router, as simple as it is. That’s really a very bad client experience. 

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Solução por A meo 30 January 2023, 17:29

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2 respostas

Crachá +1

The funning thing, many of the support guys asked me to do a questionnaire, how can I do it without any single one to really support your client? 
Everyone asked your NIf, Addresses, problems, then said I can’t help, I transfer. 2-5 minutes waiting, same process, same question, same unhelpful and same TRANSFER.

Anyone had similar experience? Or just I am the lucky one.

Reputação 7
Crachá +24

A box está perto do router ?