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Pergunta

Disney+ has no sound

  • April 24, 2025
  • 1 resposta
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I signed up to Disney+ on Saturday 19 april. On Sunday after talking to both Meo technical support and then Disney technical support, I was advised that my Meo box does not include the Disney+ app.  On Monday I changed to a new Meo box.  I spent time on Monday, Tuesday and Wednesday trying to connet the TV to the Disney+ app without success, using all of the internet enformation that I could find. Today, Thursday, I had a long conversation with Meo technical support, and finally discovered how to make the connection.  So I can now watch Disney plus. Unfortunately there is no sound on the Disney+ channels and I have tried every possible combination of keys, channels help lines etc with no success.  I have sound for all ther normal TV channels. Just Disney+ (which I am afraid is now Disney-).

PLease tell me how to resolve this. Thank you. 

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    1 resposta

    Rafa_UserFiberMEO
    Super User
    Forum|alt.badge.img+24

    Hello ​@Robertcasa 

    In your MEOBox, when using the MEO app, YouTube app or other app, does the sound work normally? Does it just not work on the Disney+ app? 

    Go to the PlayStore app, and check if the Disney+ app is updated, you need to have a Google Account

    If the App is up to date, or after updating the problem persists, go to MEOBox Settings, chosse Applications, find the Disney+ app, and Clear the Cache and Data of the Disney+ app.

    Go back to the app again, you will need to log in to your account again, follow the on-screen instructions to log in, and test if the sound works in the app. 

    Olá! Boas Festas! 🎄✨️ | Estou aqui para Ajudar e Descobrir Novidades da MEO! Se consegui Ajudar, ou se Gostas do meu Comentário, Deixa um Like! 😉

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