TOP up remote sim

Hello ​@Steve Mills 

You can top up your prepaid card in your myMEO customer area by selecting the Out of Home mode and the last option "Top up Balance" (or anything similar).

Choose the number and amount to top up and choose the payment method (MB Way or VISA and Mastercard card only).

Thank you for your response. I have already begun to set up an account in My MEO on my phone App, but to confirm I am being asked for my original pin, which I do not have, or to enter the SMS code sent to my sim mobile number but the sim is fitted into a router and not a handset so I cannot retrieve this either

You really will need to know that information (PIN of the SIM or SMS code) to add it to myMEO.

Although you can top up any number, you need access to myMEO first.

OK I have found my pin but when I enter the SIM telephone number in Associate Services link in my App it responds that it cannot associate my services.

My telephone number is +351 96xxxxxx

I know it woks as I have added credit to this in a shop before

What is the error?

Don't you already have the service associated with another email?

The error is “We can’t associate your services” “Confirm if the PIN is correct” 

I have the SIM card and the pin is #xxxx

I can log in to the App using my email address and password but it is not recognising the PIN

Are you sure this is the original PIN? 

If you can't, the only option would be to contact customer service on +351 961 001 620

OK thank you for your help