Skip to main content
Solução

How to stop mobile service from abroad?

  • October 18, 2025
  • 4 respostas
  • 47 visualizações

Hello,

I left Portugal and need to terminate my mobile contract from abroad. How can I do that?

Solução por ana_Paula

There is no customer support email address, as this would be impractical. There is a contract termination platform, but you need a Portuguese citizen card (via gov.pt authentication) to request termination.

 

I suggest you contact MEO Customer Support on +351 961 001 620.

 

Tópico fechado, já não permite mais respostas.

4 respostas

ana_Paula
Super User
Forum|alt.badge.img+25
  • Super User
  • October 18, 2025

Hello ​@Adi Dagan 

You can cancel by creating a request in your my MEO customer area, under Customer Account > Terminate Contract (or something similar, as this is translated to english it may not be 100% accurate).


  • Autor
  • Principiante
  • October 19, 2025

I did that, but the app needs to send me an SMS to the Portuguese number and that does not work. Is there an email I can write to?


  • Autor
  • Principiante
  • October 19, 2025

@ana_Paula a_P


ana_Paula
Super User
Forum|alt.badge.img+25
  • Super User
  • Solução
  • October 19, 2025

There is no customer support email address, as this would be impractical. There is a contract termination platform, but you need a Portuguese citizen card (via gov.pt authentication) to request termination.

 

I suggest you contact MEO Customer Support on +351 961 001 620.