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Pergunta

New installation - steps?

  • 21 de março de 2025
  • 4 respostas
  • 42 visualizações

Hello, we own a property in southern Portugal, and would like to make an appointment to install a fibre internet connection to this property on a certain date (when someone is actually there). What email or phone number can I contact to talk about this? I have found the generic number (+35196100...), but this is portuguese only, and I cannot even get past the AI without getting disconnected.

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4 respostas

ana_Paula
Super User
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  • Super User
  • 3643 respostas
  • 21 de março de 2025

Hi ​@Roth_Algarve 

I suggest you to go to a MEO Store to join MEO.


Rafa_UserFiberMEO
Super User
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Hello ​@Roth_Algarve 

MEO does not have any email address, only your MEO Helplines

The number +351 961 001 620, is from Customer Support, serves in Portuguese and English, when contacting say "Talk to an Assistant" to talk to an Assistant and exit the AI


  • Autor
  • Principiante
  • 1 resposta
  • 21 de março de 2025

@ana_Paula We want to make an appointment to have it installed when we get there, as it is for remote work it should happen without delay, and there are no Meo Stores here (Germany...)

 

@Rafa_UserFiberMEO I tried that just now a few times, I don’t get to talk to anyone, and just get disconnected.

 

There’s also the field with the callback option on the website, but the field does not fit a german phone number, its too short for whatever reason. My current status: I cannot get past the digital responder on the custom support hotline, and I cannot enter my phone number for a callback as the field does not allow enough digits. Any other options, or a hotline that either directly connects to a human, or is by default in English?


ana_Paula
Super User
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  • Super User
  • 3643 respostas
  • 21 de março de 2025

Hello, you have to say "Talk to an assistent" but I think that only works in Portuguese.