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Solução

Monthly Invoice - Broadband Fault with no service

  • July 11, 2025
  • 1 resposta
  • 16 visualizações

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I have had no Broadband for over three weeks not due to a fibre cable fault. MEO have been appauling at coming to fix the fault and I do not feel it justified that I pay this monthly invoice when I have had no service at all. Impossible to get to speak to a human and the bot is useless. 

Solução por ana_Paula

Hi ​@Gemmerson 

You should receive a credit on your bill equivalent to the days without service. To talk to a human assistant, tell the virtual assistant “Talk to an assistant”.

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1 resposta

ana_Paula
Super User
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  • Super User
  • Solução
  • July 11, 2025

Hi ​@Gemmerson 

You should receive a credit on your bill equivalent to the days without service. To talk to a human assistant, tell the virtual assistant “Talk to an assistant”.