Hi. Since Monday 22/05, the Windows App “Refinitiv Eikon Messenger” no longer connects through the MEO network.
Refinitiv has a very good support team and have tried everything on their side for hours to arrive at this conclusion.
Using a VPN solves the problem but Refinitiv is not the only software I am using to work and I can’t use a VPN all the time.
MEO support team should try to solve this issue.
Refinitiv said MEO should look into this:
Fiddler Capture
HTTP/1.1 502 Fiddler - DNS Lookup Failed
Date: Mon, 22 May 2023 18:47:41 GMT
Content-Type: text/html; charset=UTF-8
Connection: close
Cache-Control: no-cache, must-revalidate
Timestamp: 19:47:41.741
[Fiddler] DNS Lookup for "sts.identity.ciam.refinitiv.net" failed. System.Net.Sockets.SocketException This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server
