I wish to cancel my contract after the 24 month period has ended. I sent the cancellation form in July and received an acknowledgement on 31 July that further communication would be by telephone or email. Since then I have received only an email survey asking for feedback on why I no longer wish to be a client, which I completed and returned.
Yesterday I realised that the satellite TV service has been disconnected so I assume that the contract has indeed been terminated. However, I have this morning received a fatura for the whole of August, with no indication that this is a final invoice, so now I am being invoiced for services I am not receiving.
I obviously need to ensure that this invoice is cancelled, and also whether MEO will collect my equipment or require me to deliver it to a store. I have tried phoning the number 961 001 620 but I do not understand what information I am being asked to give at the initial menu stage and I would prefer to speak in English as my Portuguese is not yet very good, though I am learning. What should I do?
