I requested a meo TV package by phone. They sent me the contract with the wrong tv model. Called them, asked for a new correct contract - no response. The technician came to install service while I was on the phone with customer support who confirmed to proceed with the installation and that the contract would be sent in the next 24 hours. Nobody sent the contract.
A month passed, calling meo to confirm why i got billed for the contract I never confirmed, while it's not even fulfilled cause the tv in the contract wasn't provided either. An agent seemed very surprised and promised the legal department would call me within a week to solve everything. They did. Asked them to send me the correct contract. They resend the old one.
