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Email Contact for MEO - Did not receive refund

  • 21 June 2024
  • 19 respostas
  • 91 visualizações

Hello, I need to contact MEO via email. Is that possible? I have searched for hours on a way to contact them. They have supposedly issued a refund that I haven’t received. I do not know how to get in touch - I am out of the country and cannot call. 

Thank you,

Sarah

19 respostas

Reputação 7
Crachá +23

Call +351 961 001 620, or create a “request” on myMEO.

Crachá

I am not able to call from the US. It would be very expensive. I need an email contact. I had asked customer service to use email and I received an email that cannot be replied to.

Reputação 7
Crachá +23

@sarahb1245 

MEO does not have any email.

Create a “request” on your customer area (myMEO).

Crachá

I have tried to find where to submit something there and cannot find it. Can you please provide detailed instructions?

Reputação 7
Crachá +23

mymeo.pt

Choose Faturas e carregamentos > Pagamentos e carregamentos > Continuar Pedido

 

Crachá

I do not see where to go. Please see what I am seeing in the screenshot.

 

Reputação 7
Crachá +23

https://cliente.meo.pt/perfil/mensagens/abrir-pedido

Crachá

That takes me to add products

 

Reputação 7
Crachá +23

@sarahb1245 

To create a “request”, you must have a product added to myMEO.
Are you using the right email?

Crachá

I selected, entered my information and am now in another page. I do not know how to do this. Can you please give where to navigate in english? My web browser translates it

Crachá

Do you work for MEO? Can you please have someone contact me. I have not received a refund and I received a notice one was sent over a month ago.

Crachá

It should not take a customer hours to find a way to send a message to a company they pay money to

Reputação 7
Crachá +23

@sarahb1245 
 

 

Reputação 7
Crachá +23

Do you work for MEO? Can you please have someone contact me. I have not received a refund and I received a notice one was sent over a month ago.

I don't work for MEO.
I'm just a customer too.

Crachá

I see this. 

 

Reputação 7
Crachá +23

When opening the website, what appears?
http://cliente.meo.pt/perfil/mensagens/abrir-pedido

Crachá

 

Reputação 7
Crachá +23

Follow these steps:

@sarahb1245 
 

 

 

Crachá

Thank you. I was able to send a message.

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