Comentários colocados por Gravenberch

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M
MikeYPrincipiante
perguntado em my MEO

How to cancel a contract?

In todays “Portugal News” was the following news item:“€2.5 million fine for MEO.” MEO was found to have “hindered customers who tried to terminate contracts with the company.Clearly this is not just about an incident or Anacom (National Communications Authority) would not have fined MEO for “violation of the rules applicable to the termination of contracts.

6
G
1 ano atrás
M
MikeYPrincipiante
perguntado em my MEO

How to cancel a contract?

In July 2022 I moved house and MEO send an engineer to the new place to install the (new) equipment. However the engineer told us that there was no or very limited signal and could not finish the installation. The engineer advised to cancel the contract, so I did. MEO however did not cancel the contract and instead of the monthly SMS invoices they charged my bank account by direct debit for services at my OLD address!! I don’t have MEO equipment nor services at the old nor the new address.Unfortunately I found out too late because I assumed the services were properly cancelled since I did no longer receive sms invoices for Internet and Satellite, MEO only continued to send sms invoices for my mobile telephones and MEO care.When I found out I immediately requested the bank to stop accepting any further charges from MEO. Notwithstanding my written complaints at the MEO office, they now send me email invoices and reminders instead. What is wrong with these people, any suggestion how to st

6
G
1 ano atrás

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