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High roaming charges

  • 10 de janeiro de 2025
  • 5 respostas
  • 28 visualizações

I have been to the USA and now I am being charged roaming charges, but I have not used my phone abroad. Indeed, my SIM card was removed within 24 hours of arrival. So how is it possible that such high charges are levied, it is 49.51 eur ex IVA. 

Solução por ana_Paula

@Ingeborg 

If you've been charged it's because you've used mobile data, you should have deactivated Roaming in the myMEO app.

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5 respostas

ana_Paula
Super User
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  • Super User
  • 3399 respostas
  • 10 de janeiro de 2025

Hi ​@Ingeborg 

Every 100Kb is €0.7, all it takes is an update in the background to get close to that.


  • 183 respostas
  • 10 de janeiro de 2025

8.7MB used


  • Autor
  • Principiante
  • 2 respostas
  • 10 de janeiro de 2025

Hi ​@ana_Paula 

, thanks for your response. But the SIM card was in a dual sim phone and as far as I know, the other SIM card is the primary SIM card. So then it seems very unlikely to me. Besides, my phone has been in aeroplane mode most of the time, as I hardly use this phone. I have another phone for that. 

 


  • Autor
  • Principiante
  • 2 respostas
  • 10 de janeiro de 2025

Does anyone have any idea how I can complain to MEO?

 


ana_Paula
Super User
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  • Super User
  • 3399 respostas
  • Solução
  • 10 de janeiro de 2025

@Ingeborg 

If you've been charged it's because you've used mobile data, you should have deactivated Roaming in the myMEO app.