Pergunta

Urgent help needed

  • 13 Janeiro 2021
  • 2 respostas
  • 23 visualizações

I contacted international client service (+351 961 001 620) to change tariffs of my MEO phone numbers to prepaid ones however none of the agents could speak English even a little bit. I already paid 26 euros+taxes to able to explain what I needed but it didn’t help. I really need help to solve thıs problem. Please tell me how I can solve this problem without placing another international call!!!


2 respostas

Howdy,

 

Best choice is to use the contact request in your customer area. Please access https://cliente.meo.pt/perfil/mensagens/abrir-pedido (do your login) select “Pacotes e Serviços”. Click “Continuar pedido” and describe your request.

The suport will contact you asap.

Thank you very much. I have already done that in the second of January. Maybe I selected wrong menu since English support is not an option there. I will check again.

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