Tópicos iniciados por NOMOREMEO

1 Tópico

N
NOMOREMEOPrincipiante
postado em my MEO

COMPLAINT

Complaint MEOIn January, we attempted to terminate our contract as we had moved abroad. However, due to neglectful behavior from the customer service representative, who hung up on us when they realized we spoke English and provided incorrect information regarding the termination process, we were informed that it was not possible to end our 12 or 24-month contract. It was only after the eighth call and multiple emails that we were able to explain the situation and provide evidence of the clause in the contract allowing for immediate termination if we were to leave the country.Despite providing all the necessary information via their website, the process has been delayed and we have been asked to pay around 80 euros for February and March to finalize the contract. In addition, they sent a letter to our previous address after we had moved, and we only became aware that the contract would end in April when we called them.It is important to note that we have not used the service for two mo

4
Ricardo27
Super User
6 meses atrás

Troféus mais recentes

Mostrar todos os troféus
Termos e condições de utilização do MEO Fórum