Tópicos iniciados por A meo

2 Tópicos

A
A meoPrincipiante
postado em TV e Pacotes

very very frustrating service experience

First, the installation guy did not set the last two meters cable link, just linked my meo box with Reuter thru Wi-Fi, then the TV program had lot delays.so, we have to make numerous calls, they transferred transferred and transferred within two weeks, finally, a second team came two weeks later, put a new cable, said it’s a new installation. And they did not test well before left, but saying the Reuter did not work well, but it’s not his job to report. We have to call me late night. Luckily we got thru and the second day we picked up a new Reuter in a Meo office.Unfortunately, this new Reuter did not work as well. We have to call and call again. They said they would send the third team to check a couple days later.What kind of job for such simple installation?! What kind of the poor service in the world!!! I guess the client experience has been totally ignored at all. They just don’t care if you need support, or to solve problem.Such frustrating interaction with Meo and your client se

0
A
1 ano atrás
A
A meoPrincipiante
perguntado em TV e Pacotes

why call Meo support so many times but no one can help

Installed a MEO M3 package with 500 MB/s last Monday. The guy used Wi-Fi to link my MEO box with gateway. When I asked, he said it’s good. Then the nightmare started, TV have lots of delay and suspension of images flow. Then I tried call support almost everyday. Then everyone said ok I transfer, and transfer and transfer, dead end. Let alone the internet speed, this kind of services is really frustrating. To be honest, I won’t recommend my friends try this service.I just need a guy to link the meo box with the router, as simple as it is. That’s really a very bad client experience. 

2
Trutafario
1 ano atrás

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