Tópicos iniciados por gary234324

2 Tópicos

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gary234324Estagiário Júnior
perguntado em Internet fixa e móvel

I want to cancel my internet but MEO is making things extremely difficult.

I want to cancel my internet on Jan 31’st because I will be leaving Lisbon. Currently I am not in Portugal.  I have called three times now and been “transferred” to the cancelation department. Two times the phone call ended after aprox 60 minutes.The third time I got someone who didn’t speak English so well and said a colleague could call me back. But ONLY on a Portuguese number.  I’m from the Netherlands and my number starts with +31 -  I have lived all over Europe and it’s never been a problem to be called on this number but for MEO (the leading communication company in Portugal) apparently this is too hard and impossible. So the call ended again. Now I’ve spent over 3 hours trying to contact MEO just to cancel my internet.  How hard can it be to cancel my internet? 

6
G
1 ano atrás
G
gary234324Estagiário Júnior
postado em Internet fixa e móvel

Why is MEO Service so terribly bad? - I WANT TO CANCEL MY INTERNET

I’m making another thread since it’s impossible to contact anyone from MEO and my last one was just flat out ignored.  When I phone to cancel i get redirected to the “cancellation line” where I wait for an hour just for the phone to hang up or to hear they will phone be back but can only do so if I have a portuguese +351 number. It’s becoming increasingly clear to me that your service is designed and understaffed to slow people down or stop them from cancelling. IT seems I am not the only one, the internet is full of people complaining about your malpractices, bad service and general lack of ethical business practices.  When I try to cancel online your forms are broken and don’t accept my phone number. When I try to verify my number in “my meo”  I dont receive the Code… have tried many times now.  I am going in circles so someone from meo please send me a message, an email. I just want to cancel my subscription. 

5
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1 ano atrás

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