Tópicos iniciados por Erik Alm
I tried phoning MEO. It just meant waiting and waiting and waiting etc no response.I contacted my contact person so could get the MEO service people to phone me. But I was informed that there is no one in the MEO organiosaton who knows how to phone a foreign mobile number. As a matter of porinciple, MEO only service people with Portuguese mobile numbers. For the same reason, it was impossible for the MEO organisation to send me an SMS.So I visited the MEO office at Saldanha. I was there Monday morning and my request was noted. They also got my m,ail address. I heard nothing from them. So Thursday morning I went back and got the response that over the three days, there was no one in the whole MEO organisation that could set off five minutes to send me an email in order to suggest a time for a service man to help me.After some more protests from me, my comtact person finally helped me and got me a service man who came to help me. He solved half of my problem but needed a new router to so
I have, unfortunately, a MEO Wifi. It has two parts:MEO-xxxxxxx and MEO-xxxxxx 5GMost of the time, both work. Sometimes only one works. Currently only the 5G one works. The other sends out signals, but these signals have no Internet. But unfortunately, the 5G one is weaker, so my phone keeps jumping to the not working Wifi. I have tried to tell the phone to forget it, but it does not help. The result is that when I talk on the phone, it jumps to the first one and I lose connection and have to redial. My only way to talk on the phone without these breaks is to go outside.What should I do? How can I get help from MEO to get the service I pay for?
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