Comentários colocados por Erik Alm
Thanks, I found it and tried to change it. I will see next bill if it is OK.The only problem I had was that MEO wanted me to enter a Portuguese mobile number. I do not have that, Nowadays you do not need a local number in every country where you are. European numbers work OK all over Europe.But hopefully I was allowed to change the address anyhow.
My question remains: How do I get in written contact with someone at MEO.My MEO bill has an incorrect address, but it is not possible for me to get in contact with MEO to get this corrected. MEO knows my email address, they send the bill by email So any MEO employee who reads this may write an email to me to start getting things correct.If MEO has any interest in correcting this.
I have the same problem but there is no way to get in contact with MEO.You people at MEO, could you please please please inform me how I could get in written contact with you so I could inform you of my correct address so you have it correct in your files. And do not say that I should phone you, that just creates lots of misunderstanding when I cannot hear what your people say, and they do not understand what I say.So please contact me by email. You have my mail address, you send my bill to that email address
There should be an email available.My Portuguese is bad, their English is bad. The common understanding will be much better in written conversation.Also, at least previously, MEO had a very strong principle not to serve any client who does not have a local phone number. I have a European phone number and am not prepared to get an extra Portuguese number just because MEO personnel does not know how to phone a European number.So the logical solution is that the technical department finds someone who is able to write emails. They may write in Portuguese, I will use Google translate if needed.
Thanks for your answer, butThere are many Europeans living in Portugal retaining their old phone numbers since there is no reason to get a local phone, with the low costs nowadays of phoning within Europe. The MEO policy seems very outdated and not worthy of a modern telecommunication company. My feeling is that they want to push me to buy a local phone number from them.Their competitor Vodafone does not have this policy. So one solution for me could be to switch from MEOI to Vodafone.Anyhow, we are just discussing contacting me to book a time for them to come to my home and solve the problem. They could email me. They could SMS me on my non-Portuguese phone. The serviceman could ask someone who is allowed to phone internationally to call me. There must be someone within the MEO house who is allowed to do that.
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