Resolvido

Termination of my contract

  • 3 September 2021
  • 3 respostas
  • 804 visualizações
R

Hi!

 

I went to a MEO store by Avenida da Republica on 3rd week of June to terminate my contract because I was going back home to Sweden in the end of June. Everything went well and the assistant said everything are done. So I stopped using the simcard and throwed it away as usual. But now I see I still keep receiving bills of my contract even though I terminated it. I’m trying to get help from the website but everything is in Portugese and doesn’t understand that I need help from an actual person to get some help. As of right now I’m not ig Portugal, I’m back in Sweden and don’t know how to fix this issue?

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Solução por omicronpersei8 3 September 2021, 13:05

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3 respostas

omicronpersei8
Classificação
Reputação 7
Crachá +23

Howdy,

 

According to your description, you requested the cancellation of the service at the end of June, when it has a billing period/cycle and the order must arrive in advance. In July, you are paying the bill for the month of June. Despite this being a public forum we do not have access to customer accounts.

 

I suggest that you contact the commercial support 16200 (call from Portugal) if you are already abroad you can call (+351 961 001 620)

mind to check call cost https://www.meo.pt/en/contacts 

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R

Howdy,

 

According to your description, you requested the cancellation of the service at the end of June, when it has a billing period/cycle and the order must arrive in advance. In July, you are paying the bill for the month of June. Despite this being a public forum we do not have access to customer accounts.

 

I suggest that you contact the commercial support 16200 (call from Portugal) if you are already abroad you can call (+351 961 001 620)

mind to check call cost https://www.meo.pt/en/contacts 

 

Is there any way I can have mail contact with MEO? I tried to look for it but the mail just bounced back to me bacuse it was wrong email adress.

omicronpersei8
Classificação
Reputação 7
Crachá +23

There’s no email whatsoever, to contact the customer support. If your product is already finished/cancelled, being outside Portugal, the only way clear your question is calling the commercial support, as mentioned above.

Agradeça a ajuda com um Like, ou marque a "Melhor resposta", para ajudar os outros a encontrar rapidamente a solução.

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