Pergunta

I am unable to find a "Pedidos" option

  • 4 Março 2020
  • 3 respostas
  • 44 visualizações
D

Hi,

I’m trying to cancel a mobile router subscription. All help topcis say I should find a “Pedidos” option in the messages, but…

...when I click “Pedidos e mensagens” all I get are the messages I’ve received, there is no place to post a request. What do I do?

3 respostas

Ricardo27
Classificação
Reputação 7
Crachá +24

Try this:
https://cliente.meo.pt/perfil/mensagens/abrir-pedido

D

Thanks. However, it doesn’t work. Here’s what happens:

  • it tells me “you have not products to create requests”;
  • I try to add my product and it says “you cannot add it because you already have it”

I’m stuck!

Ricardo27
Classificação
Reputação 7
Crachá +24

Unfortunately you have to contact the customer service by calling 16200 or going to a MEO store.  They have to check where the problem is.

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