Pergunta

Velocidade de internet (speed of internet not even close to 400MBit/s)

  • 19 Abril 2019
  • 6 respostas
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  • Estagiário Júnior
  • 7 respostas
Hello,
My question has vanished 2 times from this forum (by admin).
So I try again. Please let my question stay.
Obviously, it is not allowed to (http://) link to my test results.

I have M4O TOP Contract with MEO.pt.
My internet speed should be close to 400MBits/s, but my test shows that it only goes to 100MBit/s WIRED and 60MBit/s when connected by WIFI.

The speed is never even close to 400MBit/s.
Should MEO upgrade/atualizar my connection/ ligação?

Here are my test results.

A) WIRED connection.
I have connected my laptop directly to the router via an ethernet cable.
I have also disconnected TV and telefone fixo do router.

WIRED test 1:
PING: 4
DOWNLOAD: 100 Mbit/s
UPLOAD: 98 MBit/s.

WIRED test 2:
PING: 3
DOWNLOAD: 92 Mbit/s
UPLOAD: 93 MBit/s.
---------------

B ) WIFI connection.
Connection by WIFI. Distance to the router 5 meters.
I have disconnected TV and telefone fixo do router.

WIFI test 1:
PING: 7
DOWNLOAD: 53 Mbit/s
UPLOAD: 50 MBit/s.

WIFI test 2:
PING: 3
DOWNLOAD: 49 Mbit/s
UPLOAD: 43 MBit/s.

Kindly
Moma Antero
Palmela,
PORTUGAL

6 respostas

Hello,

Ok, I have sent a message to the support.
I hope it went through.

BTW:
Do you know any direct (email) link to MEO-support?

Kindly
Moma Antero
Palmela,
I have sent a "pedido of suporte" via
https://cliente.meo.pt/perfil/mensagens/abrir-pedido

I hope someone will contact me ASAP.
Hello,
Good news. Boas notícias.
Um técnico do MEO ligou e disse que precisa de trocar o meu router/modem. Ele vai visitar a minha quinta nos próximos dias para montar o novo equipamento.

My old router does not support velocidades over 100MBit/s.
MEO will come and exchange the router/modem in the coming days.

Nice. Obrigado.

Also, many thanks to @FanZ.

Cumprimentos
Osmo Antero
Palmela
I had the same problem when I changed speed (from 200mbps to 400mbps) and renewed my contract. During the process they reseted my connection back to 100mbps until it was done. Unfortunately I had to call them to let know about this, since it had been a week. They apologized and "forced" the change. 24 hours later I had 400 mbps.
I suggest you do the same.
Good luck!
Happy to help. I'm glad they sorted this out for you.

Cheers!
*CASO RESOLVIDO*
Re-olá,
O técnico visitou e trocou o router para mais novo e moderno.

Agora tenho velocidade de 400MBit/s (via cabo ethernet) e 200 - 300MBit/s (pelo WIFI).

*O CASO ESTÁ RESOLVIDO*

Obrigado a todos.
Osmo Antero e Bica
Campos de Palmela

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