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Download speed on 350mb

  • 15 Setembro 2020
  • 5 respostas
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Hello - we are paying for a 1GB FIBRE TO THE PREMISES solution and currently only getting 350mb!

 

I have tried calling the support numbers on MEO website but all in Portuguese.

 

Can anyone recommend a number to call where we can speak to an English agent?

 

Thanks

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Solução por Andre_meo 15 Setembro 2020, 19:05

Sorry,

 

When you hear the automatic machine, the automatic assistant will try to understand what is the subject (will try to hear 3 times, while the voice it is not recognized, not sure if the machine understand english) it will try 3 times and then forwarded the call to another automatic assistant (now with options to press) and then will be possible to select key 9 while on call. This option will forward your call to a Technichian (Human). 

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5 respostas

Reputação 6
Crachá +21

Howdy,

 

You can call our Technical Support 16 209 https://www.meo.pt/en/contacts Everyday 24h/day

Thanks I did try that but not sure what options to press as all in Portuguese :-(

Can you please let me know what options to press to speak with an agent who speaks English? Thanks in advance

 

Reputação 6
Crachá +21

Sorry,

 

When you hear the automatic machine, the automatic assistant will try to understand what is the subject (will try to hear 3 times, while the voice it is not recognized, not sure if the machine understand english) it will try 3 times and then forwarded the call to another automatic assistant (now with options to press) and then will be possible to select key 9 while on call. This option will forward your call to a Technichian (Human). 

gingysdad

You or 16209 have to change 5GHz auto channels to Manual and change the channel bandwidth to 160 Mhz. 

Test of 400/100Mbps 

 

Asus AX88U is a nice router for your internet speed of 950/215 Mbps

https://www.asus.com/uk/Networking/RT-AX88U/

Good Luck

jose

 

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